Refund policy

Return & Refund Policy

At Bunon – The House of Comfort, we want you to be happy with your purchase.

Returns & Exchanges
You may request a return or exchange within 7 days of delivery. To be eligible, the product must be unused, unwashed, unworn, and returned in its original condition with all tags and original packaging intact.

Damaged, Defective or Incorrect Products
Please check your order after delivery. If you receive a damaged, defective, or incorrect product, contact us as soon as possible at ayaatenterprise.ltlab@gmail.com with your order details and clear photographs of the product. After verification, we will assist you with an appropriate replacement, return, or refund.

Size or Preference Returns
For returns or exchanges due to size, fit, colour preference, or change of mind, please contact us within 7 days of delivery. For returns due to size, colour preference, or change of mind, the customer will be responsible for the return shipping cost.

Non-Returnable Items
Products will not be accepted for return if they have been worn, washed, altered, damaged after delivery, or returned without the original tags. Items marked as Final Sale / Non-Returnable cannot be returned for change-of-mind reasons, except where the product received is defective, damaged, incorrect, or where applicable law requires otherwise.

Refunds
Once the returned product is received and inspected, we will notify you about the status of your refund. Approved refunds will be processed to the original payment method. The time taken for the amount to appear may depend on your bank or payment provider.

Order Cancellation
You may cancel your order within 15 minutes of placing the order. After this time, cancellation may not be possible if the order has started processing or has been shipped.

Contact Us
For return, exchange, or refund assistance, please contact:

Bunon – The House of Comfort
Operated by Ayaat Enterprises
Email: ayaatenterprise.ltlab@gmail.com